The UK government have produced a list of Tenant Satisfaction Measures (TSMs) to help the Regulator of Social Housing monitor how well a Social Landlord is performing. The Satisfaction Measures are made up of Performance Indicators and Perception Indicators.
From April 2023 some Social Landlords/Councils started collecting this data annually for all General Needs and Sheltered Housing. In April 2024 this became compulsory for all large landlords.
Part of this information is gathered from an annual survey of residents, to better understand how satisfied they are with their homes and associated services. Due to the size of BCH it was decided that a census survey would be carried out. The survey took place throughout February 2026.
Thank you to those customers who took the time to complete the survey. The results have identified outcomes for us to work towards. Details of further actions will be communicated in due course.
The results of the survey have been published and can be found by clicking the button below.