Regulator of Social Housing

The Regulator of Social Housing (RSH) is a government agency who work to make sure that landlords provide homes that are safe, warm, and well maintained, that they deliver good quality services to tenants, and that they hear and respond to tenants’ voices.

From 1 April 2024, the RSH expanded their powers and will take appropriate action if the outcomes of the standards are not being delivered.

The RSH introduced four Consumer Standards for social housing landlords in England, which came into effect at the beginning of April 2024:

• The Safety and Quality Standard requires landlords to provide safe and good-quality homes for their tenants, along with good-quality landlord services.
• The Transparency, Influence and Accountability Standard requires landlords to understand their tenant’s needs so they can be treated with fairness and respect, access services, raise concerns, influence decision making and hold their landlord to account. It also requires landlords to publish information on how they are performing.
• The Neighbourhood and Community Standard requires landlords to engage with tenants and other services to provide safe and well-maintained neighbourhoods.
• The Tenancy Standard outlines how homes should be allocated fairly, as well as detailing how tenancies should be managed by landlords.

We welcome the Consumer Standards, as they aim to provide you with greater rights and protection and help us to improve the safety and quality of our housing and the service you receive overall.

The standards also include the Tenant Satisfaction Measures, which have been designed by the RSH to see how well a landlord is delivering services. It requires a landlord to survey their tenants and to publish these results, along with performance data relating to repairs, complaints and building safety.