Blackpool Coastal Housing (BCH) respects your privacy and takes data protection very seriously. This Privacy Statement advises you of how BCH will collect, store, use, share and protect (collectively known as ‘process’) the personal information (collectively known as ‘information’) we hold.
If you have a tenancy or other written agreement with us it may contain further information about how BCH processes your information.
By giving BCH your information or by using our website or platforms you are confirming that you are accepting the practices outlined in this Privacy Statement. If you do not accept the outlined practices, please do not provide BCH with any information or use its website/platforms/portals.
BCH reserves the right to make changes to this Privacy Statement at any time and it is recommended that you regularly review this Privacy Statement to ensure that you are aware of any changes and how your information may be used.
Under the data protection legislation, BCH is the Data Controller (i.e. the company who is responsible for and controls the processing of your personal data) of the information that you provide and on occasion this information may be shared with a third party who will act as a Data Processor to carry out a specified function on behalf of BCH.
BCH is listed with the Office of the Information Commissioner as a Data Controller with the reference number Z1494007:
If you have any requests concerning your personal information or any queries with regard to this Privacy Statement please contact us.
Any information you supply to BCH voluntarily will be treated in line with the provisions of the current Data Protection Act and related legislation.
The information you supply varies depending on what service you are using. Further details of this are provided in the sections below.
This information will be used by BCH for a known purpose and will not be passed to outside organisations, agencies or individuals without your knowledge unless required by law.
How you interact with BCH determines what information is collected from you. BCH aims to limit the amount of information it processes to that which is reasonably necessary to provide you with its services. To limit information requests, BCH will combine information that it receives from different sources and process it together.
The types of information that BCH collects from you can be categorised as:
Personal information
This is information that could be used to identify you as an individual:
Name (including previous names)
Address (including previous addresses)
Telephone number(s)
E-mail address(es)
Date of birth;
Marital status;
Nationality;
Residential status;
Visual images;
National insurance number.
Name and contact details of your next of kin/advocate may also be collected
This type of information is what BCH would have collected from you to access a service or apply for/enter into a contract with BCH.
Sensitive personal information/Special category information
In accessing some BCH services and for legislative requirements it may be necessary to collect your sensitive personal/special category information. This type of information includes details on your:
Gender;
Race;
Ethnicity;
Physical or mental health details;
Support needs
Financial details including bank details.
Criminal record
- The Blackpool Coastal Housing website and mobile site
- Third party social platforms such as Facebook
- Blackpool Coastal Housing online tenant portal ‘mybch’
- Contact centre/your interactions with BCH departments
- Application forms
- Data from other sources, such as;
- our sub-contractors
- 3rd party organisation we may utilise to collect information on our behalf to conduct tenant survey’s.
- NHS Services
- Blackpool Council
- Department of War & Pensions
When you provide us with your personal data we will tell you what we will be using it for (the purpose) and who it will be shared with, if this is appropriate. We will share your personal data within BCH where it is appropriate to do this.
If the data we hold about you is more sensitive such as information about your racial or ethnic origin, your physical or mental health, your sexual orientation, or any offences, we will carefully consider the reason why we are sharing and we will only do this if it is to protect you, for your well-being or to provide you with services that will help you.
Where we can, we will ask you if we can share this type of data. We will only keep your personal data for as long as is necessary and we will dispose of it in a secure manner. The different retention periods for information are in our corporate retention schedule.
BCH is under a duty to protect the public funds it administers, and to this end may use the information you have provided for the prevention and detections of fraud.
We may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information see Your data and the National Fraud Initiative page or contact DPA@blackpool.gov.uk.
When we share information we will only do this where the other agency or organisation has suitable measures and policies in place to protect your information. We do not share your information for marketing purposes without your permission.
BCH is the Data Controller for the personal information you have provided. The data protection officer can be contacted at Dataprotectionofficer@blackpool.gov.uk or by writing to Data protection officer, PO Box 4, Blackpool, FY1 1NA.
You have a number of rights relating to the processing of your information, including the right to access the information we hold about you (via the Subject Access Request) the right to erasure (the right to be forgotten) and the right to have inaccurate data corrected.
More information about your rights can be found on our website, the Information Commissioner's website or you can ask for information about these rights from BCH’s Data Protection Officer.
If you are not happy with how BCH has handled your personal information, you can complain to us to give us the opportunity to resolve this with you.
You should contact enquiries@bch.co.uk or contact our complaints team on 01253 477900, option 4 then option 3.
Alternatively, you can complain to the Information Commissioner. Their contact details are: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: www.ico.org.uk
Individual service privacy notices
Personal data includes information we hold for contacting you and processing the services you require.
Our individual service privacy notices are detailed below.
They provide information about how we use your information and if we share it. If you do not see a privacy notice for the service we provide to you, please contact us and we will send you a copy.
Why do we collect your information?
BCH’s Assets Management Team are responsible for carrying out works to Blackpool Council’s housing stock to achieve the work set out in the Council’s Home Investment Plane (CHIP). This includes ensuring the properties are at the Decent Homes Standard and improving the energy efficiency.
We use your data to ensure to carry out planned works to your home.
What is our lawful basis?
The lawful basis for BCH to collect and use your personal information is because:
- It is necessary for the council to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is:
- The Housing Act 1996 (As Amended)
- Health and Safety at Work etc. Act 1974
- Construction Design and Management Regulations (CDM 2015) Name
What types of information do we collect?
Name, address, contact details, communications needs, details of support workers/advocates.
Who do we share your information with?
- Other BCH departments including but not limited to; Repairs, Assets and Neighbourhoods Team.
- Our contractors that carry out the required works.
- Utility companies
How long will we keep your information?
We will keep your information securely until the completion of the works.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
BCH’s Business Support Team process BCH’s rent accounting and invoices. We process your data if you are a BCH tenant in regards to charges on your account or a contractor requesting payment. The Business Support Team are also often the first point of contact for queries and so may also process your data if you or someone else calls to make an enquiry regarding you.
What is our lawful basis?
The lawful basis for BCH to collect and use your personal information is because:
- It is necessary for the council to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is:
- The Housing Act 1996 (As Amended)
- Payment Services Regulations
- Health and Safety at Work Act
What types of information do we collect?
Name, address, date of birth, contact details, benefit status, tenancy start/end date, communication needs, bank details.
Who do we share your information with?
In order to provide you with a service we may need to contact and/or share information with the following;
- Other BCH departments; which may include but are not limited to: Repairs, Neighbourhoods, Rents, Lettings, Customer Involvement & Communications.
- Blackpool Council; which may include but are not limited to: Housing Options, Council Tax, Housing Benefit.
- Short stay accommodation providers
- Relevant government departments (see separate privacy notice from MHCLG).
- Energy providers (copy tenancy agreements sent) to ensure accurate billing of cross over periods.
How long will we keep your information?
We keep your information for six years after your tenancy ends.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
Care & Repair assess and co-ordinate adaptations to Blackpool residents homes. We also administer other grant related services, as and when required, for example the Warm and Healthy Homes Scheme. As such we collect and process data to check what help you are entitled to and to help support you in your own home.
What is our lawful basis?
The lawful basis for processing personal data for the Care & Repair service is:
- To fulfil the obligations under the terms of a contract.
- For the collection of special category data, we use the following conditions for processing (h) Health or social care.
The relevant statute that underpins the processing is:
- Health and Care Act 2022
- Care Act 2014
- Housing Grants, Construction and Regeneration Act 1996
What types of information do we collect?
Name, address, contact details, date of birth, gender, national insurance number, medical information, communication needs, names of support workers/advocates. Financial information including; income, benefits, savings and capital. Tenancy/home ownership information.
Who do we share your information with?
- Other BCH departments including but not limited to; Lettings, Assets and Compliance Team.
- Departments within Blackpool Council including but not limited to Social Services
- Our contractors that carry out the required works.
- 3rd party specialists such as architects and structural engineers
- Building control
- NHS
How long will we keep your information?
We will keep your information securely for a minimum of ten years from the date of the completion of the works unless there are outstanding charges relating to the work.
If you apply for works which are not carried out we will keep your information for 6 years plus current year.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
BCH’s Compliance Team are responsible for monitoring and/or managing:
- Gas safety
- Electrical safety
- Water quality (Legionella)
- Lift inspection and maintenance
- Mechanical and electrical installations and maintenance (CCTV, Automatic Doors, Fire Alarms, Smoke detection, Carbon Monoxide Alarms, Security Alarms, IRS TV, Warden Call, Electrical Heating, Warden Call Systems)
- Asbestos surveying requirements and report management
- Fire Risk Assessment report recording and monitoring.
We use your data to ensure the safety requirements for your home are up to date.
What is our lawful basis?
The lawful basis for BCH to collect and use your personal information is because:
- It is necessary for the council to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is:
- The Housing Act 1996 (As Amended)
- Health and Safety at Work etc. Act 1974
- Construction Design and Management Regulations (CDM 2015)
- Control of Asbestos Regulation 2012
- Regulatory Reform (Fire Safety) Order
- Fire Safety Act 2022
- Fire Safety (England) Regulations 2022
What types of information do we collect?
Name, address, contact details, communications needs, details of support workers/advocates.
Who do we share your information with?
- Other BCH departments including but not limited to; Repairs, Assets and Neighbourhoods Team, Emergency Housing, Sheltered Housing.
- Our contractors that carry out the required works.
- Utility companies
How long will we keep your information?
We will keep your information securely until works are carried out.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The Finance team are responsible for the development of a financial and management accounting service within BCH. We offer support and advice to the other departments within BCH in relation to financial matters.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
The relevant statute that underpins the processing is: International Financial Reporting Standards and the Companies Act 2006.
What types of information do we collect?
Name, address, payroll information, employment start/end dates
Who do we share your information with?
- Other BCH departments including but not limited to; Business Support and Human Resources.
- Departments within Blackpool Council including but not limited to; Payroll, Childrens and Adults Social Care
- 3rd party organisations including but not limited to; external auditors
How long will we keep your information?
We hold personal data for 6 years per BCH Financial Regulations and BCH Data Retention Schedule.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
BCH takes its responsibility to keep its staff, customers and anyone visiting us safe. As such we may collect your data for example, to have a record of who is on one of our sites for fire safety or if you are involved in an accident or incident.
What is our lawful basis?
- BCH has to comply with a legal obligation
- It is necessary for a contract you have with BCH, or because you have asked us to take specific steps before entering into a contract
The relevant statute that underpins the processing is:
- Health and Safety at Work etc. Act 1974
- The Management of Health and Safety at Work Regulations 1999 (as amended)
- Construction (Design and Management) Regulations 2015
- The Regulatory Reform (Fire Safety) Order 2005
- The Control of Substances Hazardous to Health 2003 (as amended)
- The Reporting of Injuries, Diseases, Dangerous Occurrences Regulations 2013
- The Control of Asbestos Regulations 2012
- The Health and Safety (Display Screen Equipment) Regulations 1992
- The Personal Protective Equipment at Work Regulations 1992 (as amended)
- The Control of Noise at Work Regulations 2005
- The Control of Vibration at Work Regulations 2005
- Provision and Use of Work Equipment Regulations 1998
- Health and Safety (Consultation with Employees) Regulations 1996
What types of information do we collect?
Name, address, contact details, gender, health details, communication needs, date of birth
Who do we share your information with?
- Other departments of BCH including but
not limited to, Neighbourhoods, Compliance and Repairs.
- Departments within Blackpool Council including but not limited to, Risk and Insurance
- First2HelpYou
- Health & Safety Executive
- Police
- Fire & Rescue
- Evotix
How long will we keep your information?
We will keep your information securely for six years from the date your tenancy/employment is terminated with the following exceptions:
- Accident/incident information is kept for a period of three years. If the accident involves a person under the age of 18 the records are kept until their 18th birthday plus three years.
- Building visitor records are kept for a period of three years
- COSHH risk assessments and health surveillance information are kept for up to 40 years
- Exposure to asbestos or exposure to potential release incidents are kept for up to 40 years
- Health surveillance records for up to 40 years
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
BCH’s Homeownership Team process the Right to Buy applications of BCH customers and manage our Leasehold stock.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- BCH has to comply with a legal obligation
- It is necessary for a contract you have with BCH, or because you have asked us to take specific steps before entering into a contract
The relevant statute that underpins the processing is.
- Public Contracts Regulation – section 20 Notices
- Landlord and Tenant Act 1985 (as amended)
- Leasehold Reform Act 2022
What types of information do we collect?
Name, address (including previous addresses), contact details, date of birth, financial information and status, communication needs.
Who do we share your information with?
- Other departments in BCH including but not limited to, Assets Management, Repairs and Finance.
- Departments within Blackpool Council including but not limited to, Council Tax and Legal Services.
- Other Government Departments including but not limited to, Valuation Office.
How long will we keep your information?
We will keep your information securely for six years from the date your Lease is terminated with the following exceptions:
• Right to buy documentation is kept on record permanently
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
Human Resources manage all BCH’s tasks relating to employment within the company.
What is our lawful basis?
- It is necessary for all employees of BCH to have a Contract of Employment, or because you have asked us, or we are required to, take specific pre-employment steps before entering into a Contact of Employment.
The relevant statute that underpins the processing is:
- The Employment Rights Act 1996
What types of information do we collect?
Name, address, gender, marital status, sexual orientation, date of birth, your image (photo), national insurance number, contact information, employment history, qualification training and learning, references, next of kin, medical details including sickness record, GP details, fit notes and disabilities, criminal history, maternity/paternity related information, communication needs. Financial information, including payroll information, such as bank details.
Who do we share your information with?
- Other departments of BCH
- Departments within Blackpool Council, including but not limited to Payroll, Occupational Health
- Previous and potential new, employers
- Police and DWP if requested
- Local Government Pension Scheme (LGPS)
How long will we keep your information?
We will keep your information securely for six years from the date your employment is terminated with the following exceptions:
- Applications and associated documents of unsuccessful candidates are securely destroyed after six months
- DBS checks are kept for two years
- Time Recording data is kept for a maximum of two years
- Medical records, including Occupational Health information are kept until an employee reaches age 75 or for at least 50 years.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The ICT Team maintain BCH’s ICT infrastructure and systems. In doing so they need to process some of your data to allow you to utilise the variety of systems available to you.
What is our lawful basis?
- It is necessary for BCH under the terms of contract to process your data
- There is a legitimate interest to carry out the process to ensure network and information security.
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
What types of information do we collect?
Name, address, (including previous address) date of birth, contact details, employment status, physical/mental health information, GP information, communication needs, marital status, nationality, ethnicity, gender, sexual orientation, lifestyle information, visual images, geospatial data.
Who do we share your information with?
- Other departments of BCH
- Departments of Blackpool Council, including but not limited to; ICT Team
How long will we keep your information?
We will keep your information securely for six years from the date your tenancy/employment is terminated.
Why do we collect your information?
BCH’s Involvement & Communications Team are responsible for internal and external communications of information relating to the company. We co-ordinate Customer Involvement groups and activities, are responsible for internal and external communication and process customer feedback and complaints. We also manage the Tenants Project Fund.
What is our lawful basis?
The lawful basis for BCH to collect and use your personal information is because:
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- In certain circumstances we will only process your data with your explicit consent. This will be, for example, if we are taking your photo and wish to use it for marketing purposes or if you opt into our mailing list for our newsletter. If we are using your data for a purpose that requires your explicit consent we will advise you and explain what we want to use it for and your rights.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is:
- Social Housing (Regulations) Act 2023
What types of information do we collect?
Name, address, contact details, date of birth, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo).
We may also process audio recordings of calls between yourself and our hotline for the purpose of investigating a complaint you have made or to improve BCH’s service.
Who do we share your information with?
- Other BCH departments including but not limited to; Repairs, Assets and Neighbourhoods Team.
- Housing Ombudsman
- Involved Customers
- Departments within Blackpool Council including but not limited to, Strategic Housing Team
How long will we keep your information?
We will keep your information securely for six years from the date your tenancy is terminated with the following exceptions:
- Complaint information is kept for a period of five years.
- Tenant Project fund application and grant details are kept for a period of six years from point of application.
- Photos and videos are kept for a maximum of six years.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The service provided by the Lettings Team is for both current and prospective tenants who are looking to move to a BCH managed property.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is.
- The Housing Act 1996 (As Amended)
In addition, in some instances you have given us your clear consent to process your data.
The conditions which allow us to process your special category data are:
- Statutory and government purposes (Part 2, S.6) and consent
What types of information do we collect?
Name, address (including previous address and previous landlord details if applicable), contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo). Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods and Rents.
- Departments within Blackpool Council including but not limited to; Housing Options and Social Services.
- Our partner Housing Providers. Further details can be found here.
- Energy Angels. Further details can be found here.
- Utility companies
- Our trusted sub-contractors
- 3rd party organisations including but not limited to; Horizon and Women’s Aid.
How long will we keep your information?
We will keep your information securely for six years from the date your tenancy is terminated with the following exceptions:
- Copies of identification will be securely disposed of once verified by BCH
- Information relating to your allocation of property will be kept for six years after the offer has been accepted.
- “Tenancy in” form which is the notification to Energy Angels of your tenancy. This will be kept for twelve months after your tenancy ends.
- Your tenancy agreement and termination notice along with any tenancy changes (assignments or successions) will be kept indefinitely.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The MPT and Resilience Team work in partnership with Blackpool Council and Blackpool Housing Company as part of the Regeneration Project and Levelling Up government initiative. We provide 1-2-1 mentoring support to help improve overall health & wellbeing. The service is provided to both BCH customers and those living in other accommodation including the private rented sector.
What is our lawful basis?
To enter into our service;
- You have given us your clear consent
The following lawful base may also be relied on when sharing your information
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is.
- The Housing Act 1996 (As Amended)
- Levelling-up and Regeneration Act 2023
The conditions which allow us to process your special category data are:
- Statutory and government purposes (Part 2, S.6) and consent
What types of information do we collect?
Name, address (including previous address and current/previous landlord details if applicable), contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo). Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods and Rents.
- Departments within Blackpool Council including but not limited to; Housing Options, Housing Strategy Team and Social Services.
- Blackpool Housing Company.
- 3rd party organisations including but not limited to; Horizon, Women’s Aid and NHS Services.
How long will we keep your information?
We will keep your information securely for 3 years from the date you are closed to our service with the following exception:
- If you are referred in to our service but do not give consent to proceed we will delete your data immediately.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The Neighbourhoods Team aim is to stabilise communities and reduce tenancy turnover. They provide a service to our BCH customers by managing communal areas and BCH managed green spaces, supporting with safeguarding issues, property condition and tackling anti-social behaviour.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is.
- The Housing Act 1996 (As Amended)
- Anti-social Behaviour, Crime and Policing Act 2014
In addition, in some instances you have given us your clear consent to process your data.
The conditions which allow us to process your special category data are:
- Statutory and government purposes (Part 2, S.6) and consent
What types of information do we collect?
Name, address (including previous address and current/previous landlord details if applicable), contact details, date of birth, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo). Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Rents and Repairs.
- Departments within Blackpool Council including but not limited to; Housing Options, Social Services and Community Safety.
- 3rd party organisations including but not limited to; Horizon, Women’s Aid, Police and NHS services.
How long will we keep your information?
We will keep your information securely for five years from the date your case closes.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The BCH Performance Team is responsible for providing performance data to all departments within BCH. We also provide support and guidance across BCH in relation to Data Protection and GDPR and respond to queries relating to your rights for example Freedom of Information requests and Subject Access Requests as well as data incidents.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- It is necessary for BCH due to a legal obligation.
- It is necessary for BCH due to legitimate interests.
- In addition, in some instances you have given us your clear consent to process your data.
The conditions which allow us to process your special category data are:
- Statutory and government purposes (Part 2, S.6) and consent
The relevant statute that underpins the processing is:
- Data Protection Act 2018
- Freedom of Information Act 2000
- General Data Protection Regulations
- Local Government Act
- Housing Act 1996 (As amended)
We also processes personal and special category personal data in order to respond to requests for disclosure where:
Disclosure is required by law
- In connection with legal proceedings
- For the prevention of detection of crime
- For the apprehension of prosecution of offenders
- For the assessment and collection of tax or duty
What types of information do we collect?
Name, address (including previous address and current/previous landlord details if applicable), contact details, date of birth, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo) and CCTV footage. Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Rents, Repairs, Compliance and Homeownership.
- Departments within Blackpool Council including but not limited to; Information Governance and Strategic Housing.
- 3rd party organisations including but not limited to; the Police.
- Government departments
How long will we keep your information?
In relation to data incidents, Freedom of Information and Subject Access Requests we will keep our data for one year from the date the investigation is closed/you response is sent.
Personal information that is stored on your BCH account is kept for six years from the point your tenancy is terminated.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The Rents Team are responsible for monitoring our customer rent accounts and supporting our customers to pay their rent and any associated costs. We also collect former tenant arrears.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is.
- The Housing Act 1996 (As Amended)
In addition, in some instances you have given us your clear consent to process your data.
The conditions which allow us to process your special category data are:
- Statutory and government purposes (Part 2, S.6) and consent
What types of information do we collect?
Name, address (including previous address and previous landlord details if applicable), contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details. Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods and Lettings.
- Departments within Blackpool Council including but not limited to; Housing Options, Social Services and the Advice Team.
- Our partner Housing Providers. Further details can be found here.
- Potential Landlords
- 3rd party organisations including but not limited to; Horizon, Women’s Aid and relevant charities.
How long will we keep your information?
We will keep your information securely for six years from the date your tenancy is terminated with the following exceptions:
- Documents relating to legal action will be kept for five years from end of legal action.
- Referrals will be kept for the duration of the tenancy.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
BCH’s Repairs & Maintenance Team are responsible for logging, planning and carrying out works to Blackpool Council’s housing stock. This includes carrying out repairs reported by our customers as well as assessing and carrying out some works to our properties when they become void.
We use your data to carry out the necessary works to your home.
What is our lawful basis?
The lawful basis for BCH to collect and use your personal information is:
- It is necessary for the council to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
The relevant statute that underpins the processing is:
- The Housing Act 1996 (As Amended)
- Health and Safety at Work etc. Act 1974
- Construction Design and Management Regulations (CDM 2015)
What types of information do we collect?
Name, address, contact details, communication needs, details of support workers/advocates.
Who do we share your information with?
- Other BCH departments including but not limited to; Assets and Neighbourhoods Teams.
- Our partnering contractors that carry out the required works.
- Utility companies.
How long will we keep your information?
We will keep your information securely no longer than 6 years after your tenancy ends.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
Emergency Housing supports homeless individuals and families in temporary accommodation.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
We collect your special category under the following Article 9 condition:
Health or social care (with a basis in law) and;
Statutory and government purposes (Part 2, S.6) and consent
The relevant statute that underpins the processing is:
- The Housing Act 1996 (As Amended)
- Homelessness Act 2002
- Homelessness (Priority Need for Accommodation)(England) Order 2002
- The Homelessness Reduction Act 2017
- Domestic Abuse Act 2021
What types of information do we collect?
Name, address, contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, ethnicity, nationality, gender sexual orientation, religion, relationship status, health details, your image (photo), personal description and CCTV footage. Financial information, criminal record, education details including qualifications, employment history.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods, Rents and Lettings.
- Departments within Blackpool Council including but not limited to; Housing Options and Social Services.
- 3rd party organisations including but not limited to; GP, Fylde Coast Women’s Aid and the police.
How long will we keep your information?
We hold information for up to six years from the end of your licence with the following exception:
- Licence agreements are kept for 12 years
- CCTV footage is kept for 30 days
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
The Young People’s Resettlement Service supports Blackpool Council in its responsibility to homeless looked after children. We also support young people who are leaving the care of the local authority into their own accommodation and provide tenancy support.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
We collect your special category under the following Article 9 condition:
Health or social care (with a basis in law) and;
Statutory and government purposes (Part 2, S.6) and consent
The relevant statute that underpins the processing is:
- Children Acts 1989 and 2004
- Children (Leaving Care) Act 2000
- Care Standards Act 2000
- United Nations Convention on the Rights of The Child
- Human Rights Act 1998
- Children Act 2004
- Working Together to Safeguard Children Statutory framework: legislation relevant to safeguarding and promoting the welfare of children – Statutory Guidance July 2018
- Supported Accommodation Regulations including Quality Assurance 2023
- The Housing Act 1996 (As Amended)
What types of information do we collect?
Name, address, contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, ethnicity, nationality, gender sexual orientation, religion, relationship status, health details, your image (photo), personal description and CCTV footage. Financial information, criminal record, education details including qualifications, employment history.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods, Rents and Lettings.
- Departments within Blackpool Council including but not limited to; Social Services.
- 3rd party organisations including but not limited to; Advocacy and the police.
How long will we keep your information?
We hold information for up to seventy five years from date of birth.
You can read more information on retention in BCH's Corporate Retention Schedule.
Why do we collect your information?
Sheltered Housing allows people to live independently with the reassurance there is someone on hand if they need help. BCH’s Sheltered Housing Team offer regular contact with their tenants providing support including referring into services, running or supporting tenant led community events/groups and raising safeguard concerns.
What is our lawful basis?
- It is necessary for BCH to perform a task in the public interest or whilst conducting its official functions, and the task or function has a clear basis in law.
- To fulfil the obligations under the terms of a contract.
- It is necessary for BCH due to legitimate interests.
We collect your special category under the following Article 9 condition:
Health or social care (with a basis in law) and;
Statutory and government purposes (Part 2, S.6) and consent
The relevant statute that underpins the processing is:
- Care Act 2014
- The Housing Act 1996 (As Amended)
What types of information do we collect?
Name, address, contact details, date of birth, national insurance number, communications needs, details of support workers/advocates/next of kin, gender, ethnicity, nationality, sexual orientation, religion, relationship status, health details, your image (photo) and CCTV footage. Financial information, criminal record.
Who do we share your information with?
- Other BCH departments including but not limited to; Neighbourhoods, Rents and Lettings.
- Departments within Blackpool Council including but not limited to; Social Services.
- 3rd party organisations including but not limited to; Horizon, Age UK and other relevant charities.
How long will we keep your information?
We will keep your information securely for three years from the date your tenancy is terminated.
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CCTV footage is kept for 30 days
You can read more information on retention in BCH's Corporate Retention Schedule.
Webpage updated March 2025