Neighbourhood walkabouts

Airdrie Place and Portree Road

One resident joined the Neighbourhood Officers, along with a local Police Officer and a Police Community Support Officer, and the following was raised:

• Three properties were found to have broken windows or doors. The Neighbourhood Officer reported each property to the Repairs Team, and they have all now been repaired.
• One property was identified as having poor garden condition which is in breach of the Tenancy Agreement. The resident was contacted by the Neighbourhoods Team and were supported to resolve the issue.
• A resident pointed out that some communal lights were not working and confirmed they had reported the issue to the Repairs Team. This was checked with the Repairs Team, who confirmed that our partnering contractor had been booked in to repair the issue. This has now been completed.

Spencer Court

Two residents joined the Neighbourhood Officer and the Environmental Contracts & Projects Officer, and found the following:

• A resident raised an issue regarding thefts of mobility scooters in the area and requested permission for neighbours to keep their mobility scooter in the communal area of their block of flats. For the safety of all resident in the blocks, this is not allowed and the Neighbourhood Officer provided on Mobility scooters, e-scooters and e-bikes.
• A resident asked for privets to be reduced in height during the winter grounds maintenance works. The privet was being trimmed by the ground’s maintenance contractors at the time of the walkabout and the resident was pleased.
• A resident pointed out a pear tree was leaning towards a block of flats. The Environmental Contracts & Projects Officer has requested for this tree to be inspected.
• A resident pointed out drying areas that require repairs. The Neighbourhood Officer advised that an improvement project is currently underway and further information will be provided to all residents ahead of works taking place in the area.
• A resident raised possible drug activity in the area. The Neighbourhood Officer provided advice on raising illegal activity anonymously with Lancashire Police using Crimestoppers who can be contacted on 0800 555 111.

Gateside Terrace, Gateside Drive, Sidford Court, Cherwell Drive, Chepstow Road

No residents attended however the Neighbourhoods Officers were joined by a colleague from the Involvement and Communications Team and during the walkabout:

• The communal green spaces were identified as being in good condition with no concerns raised.
• Fly tipping was identified and reported to our contractors for removal.
• One property was identified to have left large household furniture in the garden. They were advised how to arrange removal, and the issue has now been resolved.
• All private gardens were identified as being in good condition.

If you identify fly tipping, please report this to our Neighbourhoods Team for action to be taken by emailing asb@bch.co.uk or calling 01253 477900 (select option 3).

Harvest Road, Harvest Court, Boundary Place, Grange Close

1 resident joined the Neighbourhood Officers along with a local Police Community Support Officer on this walkabout, where the following was raised:

• A substantial amount of litter was found behind Boundary Place. This area is not managed by BCH and so the Neighbourhood Officer passed this through to Blackpool’s Waste Management service, Enveco, for removal.
• Communal areas inside and surrounding Harvest Court were all found to be in excellent condition.
• 1 property had a large, dumped item in the garden. The Neighbourhood Officer made direct contact and provided advice on Blackpool Council’s waste disposal services.
• The Grounds Maintenance within the area was in good condition with no concerns raised.

Meyler Ave, Wembley Avenue, Highbury Avenue, Brooklyn Avenue

Neighbourhood Officers completed a walkabout in this area. Unfortunately, no residents attended, but officers noted the following:

• 1 property was identified as having poor garden condition which is in breach of the Tenancy Agreement. The resident has been contacted directly and the matter is now being addressed.
• Fly tipping was identified and reported to our contractors for removal.

Red Bank Road, Sandhurst Avenue

1 resident joined the Neighbourhood Officers on this walkabout, where the following was raised:

• Litter was found in both the front and rear communal garden areas of Red Bank Road. The Neighbourhood Officer arranged for partnering contractor, 5-AM Contract Cleaning, to attend and a litter pick was completed the following day.
• A number of drains were noted as blocked; photos were taken and passed through to the Repairs Team. A specialised drainage contractor attended the following day to clear the drains and resolve the issue.
• A resident explained at Sandhurst Avenue explained that the internal door was causing noise nuisance due to it being slammed shut. This has been raised with the Repairs Team who will assess the issue and contact any affected residents if a repair is required.
• The external gates leading to the rear garden area were found to be broken. This was raised with the Repairs Team for inspection and repair.

In November 2025, our Neighbourhoods Team carried out inspections across the Blackpool area and the following was identified: 

Boundary Court, Yew Tree Road, Tynedale Place, Tynedale Road, Glencoe Ave, Stuart Place, Eltham Court

1 resident joined the walkabout along with a local Police Officers and the following was raised:

• Items including a mobility scooter and a bike was noted within the communal areas of some of the blocks. Due to this being a fire risk, the Neighbourhood Officer made contact with the owners and the items were removed immediately.
• Fly tipping that was around Boundary Court was photographed and had already been reported by residents. This was collected in the days following the walkabout.
• All blocks were seen to be clean apart from one. The Neighbourhood Officer raised this with the cleaning contractors and this has now been cleaned efficiently. If you live in a three-storey block and would like to help monitor the cleaning of your communal areas, click this link for information on our Clean Warden scheme.

The resident that attended also joined the Neighbourhood Officer in a subsequent review meeting and stated "I feel appreciated to be part of the walkabout"

Cherry Tree Gardens

5 residents joined the walkabout along with a local Police Officer and a BCH Sheltered Housing Officer and the following was noted:

• Residents raised concerns over disrepair of the drying area. The Neighbourhood Officer advised that an improvement project is currently underway and further information will be provided to all residents ahead of works taking place in the area.
• A pothole in the road was noted; the Neighbourhood Officer reported this to the Repairs Team and the issue is now resolved.

Bristol Avenue, Buxton Avenue, Bangor Avenue

No residents took part in the walkabout, however, the Neighbourhood Officers observed the following:

• 1 property identified as having poor garden condition which is in breach of the Tenancy Agreement. Direct contact has been made and the matter has since been addressed.
• Roofing repairs to a block of outhouses at Bristol Avenue were noted. The Neighbourhood Officer has sent this feedback to the Repairs Team who will advise any affected residents when works are scheduled.
• A missing drying rotary at Bristol Avenue has been raised with the Assets Team who will replace the missing item following a further inspection of the current rotaries. 

In October 2025, our Neighbourhoods Team carried out inspections across the Blackpool area and the following was identified:

Bostonway

Councillor Neal Brookes and 2 residents joined the Neighbourhood Officers and a member of BCH Repairs Team and the following was noted:

• Residents confirmed that they are happy in the area.
• Fly tipping was identified and reported to our contractors for removal. If you identify fly tipping, please report to our Neighbourhoods Team.
• A fence outside a property was seen to be broken and rotting. This has been raised with the Assets Team who have assessed, and direct contact will be made for the works to be completed.
• A drain cover is noted to be broken and a potential trip hazard. This has been raised by the Repairs Team for the works to be completed.
• Fascia repairs on one block of properties were noted. The Neighbourhood Officer has sent this feedback to the Repairs Team who will advise residents when works are scheduled.
• The heating at Bostonway Community Centre was not working; this was rectified by the Repairs Team in the days following the walkabout.

Forshaw Avenue, Park View, Adstone Avenue, Haslow Place, Hockley Place, Rodwell Walk, Fulwood Avenue, Rudyard Place

No residents attended although a local Police Community Support Officer joined the Neighbourhoods Officer and the following was raised:

• 3 properties were identified as having poor garden conditions which is in breach of the Tenancy Agreement. Direct contact has been made with each and the matter is being addressed. 

If you a have a garden and would like more information on your responsibilities, please follow this link Garden Maintenance - your responsibility 

In September 2025, our Neighbourhoods Team carried out inspections across the Blackpool area and the following was identified: 

Kipling Court, Kipling Drive

No residents attended although the following was noted by the Neighbourhoods Team;

• Works were identified on a property with a leaking gutter; this has been passed to the Repairs Team for direct contact to be made for the works to be completed.
• Broken fence at the back of Kipling Drive has been reported to the Assets Team for assessment and repair.
• Works were identified outside a property on Kipling Drive with a broken light; this has been passed to the Repairs Team for direct contact to be made for the works to be completed.
• The land behind Kipling Drive is noted to be overgrown; this has been passed to the Environmental Contracts Officer who will check if the land is managed by BCH prior to arranging works to be completed.
• Fly tipping was identified and reported to our contractors for removal. If you identify fly tipping, please report to our Neighbourhoods Team.
• Items within communal areas at Kipling Court; due to this being a fire risk and a breach of tenancy, the owners were contacted and advised to keep communal areas clear.
• A Responsible Dog Owner Agreement was sent to one resident to register their pet with us. If you have not yet registered your dog with us please fill in the form on this link: Responsible Dog Owner Agreement - Blackpool Coastal Housing
• Although no residents attended the walkabout, a resident approached the Neighbourhoods Team and raised repairs required inside their home. This information was passed through to the Repairs Team who will make direct contact with the resident to arrange for the repairs to be completed. For information on how to raise a repair please follow this link: Report a Repair - Blackpool Coastal Housing

Hawes Side Court, Hawes Side Lane, Lane Ends Court, Garden View Place

2 residents joined the Neighbourhood Officers where the following was identified:

• Items within communal hallways of Hawes Side Court; due to this being a fire risk and a breach of tenancy, the owners were contacted and advised to keep communal areas clear. The area has since been cleared with thanks to the residents.
• Works were identified on a property with loose mortar and a blocked gutter; this has been passed to the Repairs Team for direct contact to be made for the works to be completed.
• Residents noted that a bush on Garden View Place is overgrown and requires pruning; this was passed to the Environmental Contracts Officer for inspection and works have now been completed.
• Residents advised fascia and soffits works are required. The Neighbourhood Officer has sent this feedback to the Assets Team who will assess and advise local residents when works are scheduled.
• 1 property identified as having poor garden condition which is in breach of the Tenancy Agreement. Direct contact has been made and the matter is being addressed.

In July 2025, Neighbourhood Officers completed a walkabout at Lindale Gardens and Endsleigh Gardens.

No residents attended however the following was identified by BCH staff:

• Customers within 2 properties were contacted regarding untidy gardens. This is a breach of tenancy and both customers were advised on how to clear and tidy the area.
• 5 ‘we think your garden looks great’ postcards were posted to residents who maintain beautifully kept gardens.
• An area of Endsleigh Gardens was identified to have poor pathways and this has been reported to Blackpool Councils Highways Agency.
• A property requiring pointing works has been passed through to our Repairs Team for an inspection. 

In June 2025, our Neighbourhoods Team carried out inspections across the Blackpool area and the following was identified: 

Princess Court, Ibbison Court

No residents took part in the walkabout, however, the Neighbourhood Officers observed the following:

• Fly tipping was reported and cleared the same day.
• 1 property was identified to not be complying with the Tenancy Agreement. This has been addressed directly with the tenant.
• 2 properties were found to have broken windows and were reported to our Repairs Team who have contacted the tenants directly.
• A broken grid was noted within a grassed area. This has been raised with the Repairs Team for an inspection and repair.
• The communal areas were observed to have well-maintained grass, and the pavements were clear and tidy, however planters on Ibbison Court require maintenance. This has been raised with the Environmental and Projects Officer for an inspection. 

Dumfries Close, Kilmory Place

No residents attended and no issues were identified on the walkabout.

Horsebridge Road

No residents attended although Cllr Adrian Hoyle joined staff from BCH. The following was noted:

• Fly tipping was reported and a job was raised for this to be removed
• Customers within 2 properties will be contacted regarding untidy gardens. This is a breach of tenancy and both customers were advised on how to clear and tidy the area.
• 5 ‘we think your garden looks great’ postcards were posted to residents who maintain beautifully kept gardens
• 12 repairs were raised with the Repairs Team from an urgent inspection of lose wiring in guttering to minor works such as a missing letterbox plate. Those affected by any of the jobs raised will be contacted directly with appointment times.
• Multiple repairs were noted for fascia boards, soffits and guttering on the blocks in the area. This information was passed to our Assets Team who are aware and have already provided information to local residents of upcoming planned maintenance works which have now began. 

In May 2025 Local Ward Councillors, Councillor Jim Hobson and Councillor Mel Fenton along with 6 residents and local Community Safety Officer, PC Robertson walked around the Ibbison Court area with staff from our Neighbourhoods Team. The following was identified:

• A broken "No ball games" sign was identified - The local Neighbourhood Officer arranged for this to be removed.
• Residents commented on being scared to leave their properties in the evening due to youths congregating in the area -The local Neighbourhood Officer will liaise with Community Safety and work in partnership to tackle the issue raised. Any specific incidents should be reported to our Neighbourhoods Team, and if there is an issue of a criminal nature this should also be reported to the Police.
• Residents stated that planter are being used for rubbish, it was requested for planters to be removed – Councillor Jim Hobson offered to assist with funding. Maggie Cornall, BCH Director of Operations will discuss this further with Councillor Jim Hobson. Residents would be informed directly ahead of any planned maintenance works.
• Fly tipping was identified – Councillor Jim Hobson is having the fly tipping removed and this will be cleared soon. If you identify fly tipping please report to our Neighbourhoods Team.
• Dog waste identified on pavements - This was reported to Enveco during the Walkabout by the local Neighbourhood Officer and has since been cleared. Enveco have confirmed they will be adding "bag it bin it" stencils to the pavement around the area. 
• Graffiti was identified that has not previously been reported to BCH - This was reported to Enveco by the Neighbourhood Officer during the Walkabout and will be removed as soon as possible.
• Residents commented that garages are being damaged due to youths climbing on them - Anti-climb paint has previously been applied to the garages however an inspection has been arranged for our Repairs Team to assess and it will be re-applied if needed.
• Paintwork, guttering, fascias and soffits on all blocks were identified to be in poor condition - This work would be part of a planned maintenance programme and has been passed to our Assets Team.
• Weeds on the pathways were identified – This was reported to our Grounds Maintenance contractor and has since been cleared.