Blackpool Coastal Housing (BCH) is committed to tackling Anti-Social Behaviour (ASB) and helping to resolve issues at the earliest possible opportunity.
It is our aim that our customers feel safe and secure in their home and local community without suffering from the anti-social activities of others. We are members of Resolve and our ASB service has been through their Quality Assessment Framework. Resolve are a Centre of Excellence solely focused upon community safety and ASB.
BCH will deal with reports of ASB quickly and effectively, applying a victim-centred, problem-solving approach and working with residents, Police and local agencies to tackle and prevent ASB.
BCH defines ASB in line with the Anti-Social Behaviour, Crime and Policing Act 2014, as follows:
- Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person.
- Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises.
- Conduct capable of causing housing-related nuisance or annoyance to any person.
To enable us to deal with these issues, we need to be able to evidence that a person’s behaviour is a breach of the tenancy agreement they have with us.
| Criminal Behaviour including Drug issues |
Any issues of a criminal nature should be reported to the police in the first instance.
If you are concerned about your safety or the safety of someone else, you must contact the police immediately by calling 999.
The following incidents should be reported to the police by calling 101 or reporting online:
- Criminal damage
- Nuisance motorbikes
- Verbal or physical abuse
- Hate crimes or incidents
- Threats or threatening behaviour
- People causing a nuisance or being rowdy in public places
- Drug use or dealing, including the smell of cannabis.
Once it has been reported to the police, please contact us with the details of the incident, the police log number and officers name. We work in partnership with the police to help resolve ASB.
If you wish to report criminal behaviour anonymously, please contact Crimestoppers on 0800 555 111 or by visiting www.crimestoppers-uk.org.
| Domestic Abuse |
This is a criminal offence and we would encourage you report this to the Police immediately, you must also let them know if you are concerned about your safety, or that of others.
Domestic Abuse is the use of power for one person to control another in a family or intimate relationship. The abuse can take many forms; for example, physical, psychological, emotional or sexual. It can also include frightening or abusing you or your children – or damaging your property.
If you disclose Domestic Abuse to BCH then our team can support you with this.
| Hate Crime |
Hate crimes are when a victim is targeted because of their membership of a certain social group, usually defined by race, religion, sexual orientation, disability, age, gender or political affiliation.
A hate crime generally refers to criminal acts which are seen to have been motivated by hatred of one or more of the listed characteristics. Hate crimes are very serious and we encourage victims to report them to the police. We will offer support and work with other agencies to make sure this behaviour is challenged using the tools and powers that are available to us.
Hate crimes may involve, but are not limited to:
- Physical assault
- Damage to property
- Bullying or harassment
- Threatening behaviour
- Verbal abuse or insults
- Offensive graffiti
- Offensive letters, emails, messages or online posts
We will apply the same criteria to hate crimes so that if anyone the victim, a witness, the police or our staff – perceives an incident to be a hate crime or racist incident, it will be recorded as such.
Incidents of racial harassment and hate crimes, for monitoring purposes are recorded in such a way to make them easily distinguishable from anti-social behaviour and other forms of harassment. We will work closely with other agencies to prevent and deal with racial harassment and hate crimes.
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Address: ASB Team, @the Grange, Bathurst Avenue, Blackpool, FY3 7RW T: 01253 477900 (option 3) |