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Repair responsibilities

Keeping your home safe, secure and well maintained is one of our main priorities and our Repairs service is here to carry out essential repairs to your property.

Our aim is to complete repairs ‘right first time’, but sometimes this isn’t possible and in those instances we will keep you updated on the progress of your repair.

Our Responsibilities

Tenants

As your landlord we have a legal responsibility to keep the main structure and outside of your home in good repair.

Leaseholders

We are responsible for the repair and maintenance to the structure, exterior and shared parts of your block of flats.

Your Responsibilities

Tenants

Whilst we are responsible for most repairs in your home and maintaining the structure of buildings, your Tenancy Agreement explains certain repairs which are your responsibility. These might be repairs to things that belong to you, or items such as:

  • Replacing light bulbs, fuses and plugs
  • Bath and sink plugs and chains
  • Toilet seats
  • Maintaining gardens (unless communal) and garden sheds
  • TV aerials unless they are communal (IRS system)
  • Carpets and laminate flooring
  • Adjusting and/or replacing doors when you fit or remove flooring

You are also responsible for keeping your home in a good and clean condition and for insuring the contents of your home.

Please let us know as soon as you notice a repair is needed to prevent it getting worse or causing injury. It is your responsibility to allow us access to your home to carry out repairs, safety checks and inspections so please let us in to carry out this important work.

Leaseholders

If you are a leaseholder, you are responsible for all repairs to the inside of your home, including:

  • Internal and external door repairs
  • Windows
  • Heating and hot water systems
  • Electrical supply/faults
  • Plumbing e.g. water leaks, blocked toilet
  • Internal decoration
  • Kitchen and bathroom fittings i.e. units, sinks, baths and showers