BCH is committed to providing safe, decent and good quality homes. From time to time, your home may need repairs.
If you are awaiting a repair, or need to report a repair to us, you can contact our Repairs Hotline:
T: 01253 477900 (Select Option 2)
E: repairs@bch.co.uk
Or by using your BCH Self Service Portal.
Claims management companies
Claims management companies may approach you directly, asking you to make a claim against us in relation to disrepair. It is important to be aware of the risks associated with these companies before using them, as they may not give you all the information up front, and using these companies could put you at serious financial risk.
A list of our repair responsibilities can be found on our website and in your tenancy agreement.
It is your responsibility to report any repairs to us, which is outlined in your tenancy agreement. If you make a claim, we will check our records to see if these have been reported to us before. We will refute and defend any dishonest or bogus claims.
We would encourage you to contact us to talk about any problems or concerns in the first instance, as this is usually the quickest resolution.
If you are unhappy with the standard of service you have received, you can use our internal complaints process. We will approach each complaint in an open and fair way, and try to provide you with a reasonable resolution.
You can also contact the Citizens Advice Bureau or the Housing Ombudsman for further information, although the Housing Ombudsman usually ask you to use our complaints process first.
Webpage created February 2025.