Block cleaning - our commitment to you

Carpeted areas are to be vacuumed at every visit. Hard floors are to be swept throughout and mopped ensuring the area is dry before leaving. External entrances are to be swept to remove debris.

Dust, cobwebs, and unwanted debris in accessible areas are to be removed at each visit. This includes dusting railings and removing leaflets and newspapers.

Each visit is to include wiping down of the following:

• Skirting boards
• Handrails
• Window ledges
• Accessible walls
• Light switches
• Noticeboards
• Communal doors

All litter is be removed at each visit

The bin/s are to be removed at each visit to gain access to clear illegally dumped rubbish, brush the concrete floor and, where spillages have occurred, disinfectant is to be used to clean the floor.

Each block that has a lift is to have the following at each visit:

• Unwanted debris to be removed from the lift
• Floors inside the lift are to be mopped or vacuumed
• Walls inside the lift are to be washed and polished

Items will be removed immediately if feasible or reported to BCH for investigation. Fire hazards will be promptly taken away, while all other items will be cleared within five working days.

For the safety of all within your block, please report any fly tipping immediately to the Neighbourhoods Team.

Graffiti will be removed promptly; offensive graffiti immediately and other types within 5 working days, possibly longer if specialised treatment is needed. Please report any graffiti around your block to the Neighbourhoods Team.

The cleaners use professional, commercial-grade cleaning products supplied by established manufacturers. These are selected to be effective, appropriate for communal environments, and safe when used as directed. Specific products vary depending on the area being cleaned (for example, general communal areas or bin stores).

Our cleaning systems and chemicals are designed to be effective using cold or warm water, in line with manufacturer guidance and industry best practice.

Mop water is changed as required throughout the clean. This depends on factors such as the size of the area, floor type, and level of soiling, to ensure cleaning remains effective and hygienic.

Cobwebs in communal areas are removed as part of routine cleaning using appropriate tools, with attention to health and safety considerations.

Providing your feedback is a great way for us to monitor how we are performing but if you do want to approach a cleaner then please do. Our cleaners are all approachable and take pride in their work. You are welcome to raise issues or share positive comments with them or contact us and we will liaise with the cleaning contractors promptly. All feedback is taken seriously and helps us to maintain and improve standards.