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Noise disturbance is by far the most common type of anti-social behaviour reported to BCH.

Prior to making a formal noise complaint we would suggest you attempt to have a chat with your neighbour to try and resolve the issue. They may not even be aware that they are causing a problem. You could also try using our Good Neighbour Card.

We strongly recommend you do not retaliate. If you get into a tit-for-tat situation (e.g. they play loud music at 2am, so the next night you hoover at 5am, so then the next day they start banging on the walls, etc.) it can quickly get out of control.

If speaking to your neighbour proves unsuccessful or you do not feel it is appropriate to approach your neighbour, then contact Blackpool Coastal Housing and we will investigate. The Noise App and Noise Monitoring Equipment are tools that we will use to do this and determine whether the noise you are experiencing is unreasonable or anti-social. If so, we will take action to address the situation using a range of tools and powers available to us. If we believe that the noise issues constitute a Statutory Noise Nuisance, we will also work with our colleagues in Environmental Protection.

If based on the evidence we receive, the noise is considered to be that of daily living and not anti-social then we are unable to proceed with action, however we may offer mediation or referrals to other agencies as a means of supporting you.

Being Reasonable

When living in a flat, or adjoining houses hearing some noise from neighbouring properties is inevitable. Babies will cry, children will play, toilets will be flushed, taps turned on, doors occasionally slammed and everyone is more than likely to exchange words with a partner within their own home at some point.

There are things we can do to shut out an annoying noise – go out for a few hours, use earplugs if trying to sleep, or put the TV on. Do not let a situation get out of control – if not dealt with quickly, it can escalate.

Sound Insulation

Poor sound insulation is a problem in many homes. If often means you can hear domestic noise from your neighbour such as footsteps, talking, dropping objects or household appliances being used. This can be stressful, but you might have to learn to live with that noise.

Legally they are entitled to go about their life creating normal amounts of noise without having to worry about how it affects you. You may struggle with noisy kids or perhaps your next door neighbour is hard of hearing and has their TV too loud. Yet we do need to balance a level of tolerance with others when it comes to anti-social behaviour.