Emergency Repairs

Last Modified June 13, 2017

In the event of an emergency repair, you will need to contact the Repairs Hotline using the FREEPHONE number 0800 073 0184.  The freephone number is available for emergencies 24 hours a day, 7 days a week. 

An emergency is when there is a risk associated to a persons life, health or property.

In some instances we may only be able to carry out a temporary repair to ensure the situation is made safe and secure.  Once this has been done, arrangements will then be made to complete the repair as required.


If you can smell gas or in the event of a gas leak, IMMEDIATELY telephone TRANSCO on 0800 111 999


  • Smoke
  • Strike a Match
  • Operate Lights or Power Switches



  • Turn off the gas at control valve (usually near the meter)
  • Open Doors and Windows
  • Extinguish Naked Flames

United Utilities

Mains water leaks should be reported to United Utilities on 0800 330 033