In October 2021, the Housing Ombudsman published its spotlight report on damp and mould, highlighting the approach they expect social housing providers to take when dealing with tenants who complain about damp to them. The Ombudsman has made it clear that social landlords must listen to tenants and take seriously their complaints.
Blackpool Coastal Housing (BCH) is committed to ensuring we respond proactively and effectively to the challenges of damp and mould to safeguard the health and wellbeing of current tenants and residents within the homes we manage.
To ensure our approach was effective, in April 2022, we sent a short survey to all 124 customers who had reported issues of damp within the past 12 months to gain their feedback on our draft Damp and Mould policy. 89.5% agreed that the policy was clear and understandable and would help them to understand how BCH will deal with reports of damp, mould and condensation. 92.6% stated that a leaflet about damp, mould and condensation would be useful; as a result of this, a leaflet has been developed to provide our customers with information and advice about how to recognise and prevent condensation and mould growth.
Our commitment to you
If you have damp issues in your home, you should report these to the BCH Repairs Hotline.
There could be a number of reasons for damp and we will identify and resolve the problem by taking the following steps:
- BCH will ask a number of questions to try and identify what the problem is. We may offer advice on how to reduce the levels of condensation or provide an information leaflet.
- If the damp situation does not improve following the advice we have provided, or if we think it’s necessary when a report of damp is first made, we may carry out an inspection to identify the cause of dampness. We may also appoint a specialist damp surveyor to carry out a full damp survey and provide a damp report where required.
- We will carry out any repairs, remedial works or improvements to rectify any damp problems identified following an inspection. We may also install specialist monitoring sensors within your home to monitor moisture levels.
- We may refer a case to other departments or agencies that may be of assistance, for instance to provide advice in relation to fuel poverty or lifestyle issues that may be contributing to damp problems within your home.
We understand that with the rising cost of living that some people may struggle to pay for adequate heating. If you would like support with this then please contact us and we can arrange for a Financial Support Officer to contact you make sure we’re maximising your income and looking at any other financial support available.