In February this year we carried out our annual census survey to all our residents to better understand how satisfied they are with their homes and associated services. This survey was introduced as a result of the UK government having produced a list of Tenant Satisfaction Measures (TSMs) to help the Regulator of Social Housing monitor how well a Social Landlord is performing.
The Satisfaction Measures are made up of Performance Indicators and Perception Indicators.
As a thank you, residents who returned a completed survey were entered into a free prize draw. The winners have now been selected.
£100 1st Prize winner – A resident of Anchorsholme
£75 2nd Prize winner – A resident of Marton
£50 3rd prize winner – A resident of Hawes Side
Thank you to everyone who provided feedback.