We know that things can and do go wrong and when they do we want you to tell us. If we have treated you unfairly or taken too long to deal with an issue without good reason or not correctly followed our policies and procedures for instance, we will investigate what has gone wrong and where possible put things right.
We will approach each complaint in an open and fair way and try to provide you with an appropriate and reasonable resolution.
All complaints are dealt with in confidence. You will not be penalised for making a complaint and it will not affect your tenancy.
The Department for Levelling Up, Housing & Communities are also running a campaign focusing on social housing complaints. To find out more visit https://socialhousingcomplaints.campaign.gov.uk/