Published: 21 September 2026
The Complaint Handling Code became statutory on 1 April 2024.
Part of the Code means that we must submit an annual report on our complaint performance to make sure we provide assurance on our compliance with the Code and continue to demonstrate a positive complaint culture within BCH.
The submission includes our Annual Complaint Performance and Improvement Report (covering performance within the period April 2025 to March 2026) our Self Assessment against the Complaint Handling Code and responses from the Member Responsible for Complaints, Cllr Dave Flanagan and BCH Board Complaint Champion, Andrei Szatkowski.
Published: 21 September 2026