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Beware of Cold Callers

Blackpool Coastal Housing

Blackpool Coastal Housing (BCH) has received several reports from concerned customers about cold callers and unsolicited visitors to their homes who are offering to provide specialist housing advice and assistance with repair issues.

In some cases vulnerable customers have been asked to sign paperwork, which has then caused them concern as they have not been aware of what they are signing.

Please be aware that these organisations are not working for or on behalf of BCH or Blackpool Council.

All BCH staff carry photographic identification that can be shown and you can contact us on 01235 477900 Option 2 to confirm the identity of any repairs staff or contractors. You should always ask for identification to be shown by anyone attending your home.

Due to the nature of the visits being conducted by some of these organisations and the concerns being raised to us by customers, we have made several reports to Trading Standards and the Solicitors Regulation Authority and will continue to do so.

Where we feel that vulnerable people are being targeted, we will also report this to the necessary agencies for investigation and support.

Our Repairs service

BCH provides a Repairs and Maintenance Service to Blackpool Council tenants as covered in the Tenancy Agreement. We are committed to providing safe and comfortable homes. If you are a tenant and have any outstanding repairs or concerns about disrepair then please contact us using the details below:

Telephone: 01253 477900 (Option 2)

Email: repairs@bch.co.uk

You can also report a repair and choose an appointment using the Self Service Portal, MyBCH.

Our Complaints process

BCH has a complaint process and any customer who is unhappy with a service provided by BCH can contact us for assistance from a dedicated Complaint Officer:

Telephone 01253 477900, Option 4, Option 3

Email: customerinvolvement@bch.co.uk

Independent support and advice

If you do have any concerns about cold callers or unsolicited visitors attending your home then you can report this directly to Trading Standards on 01253 477477 or by visiting www.blackpool.gov.uk

Free independent housing advice can be sought from Blackpool Citizen’s Advice Bureau - 0808 278 7818 or www.blackpoolcab.org.uk

Blackpool Coastal Housing