Some people who suffer ASB simply want the perpetrator to be evicted from their home. However our focus is strongly on the aim being to stop the anti-social behaviour, not make someone homeless.
Mediation allows you to take control of your situation and resolve it. It's an effective way of resolving disputes by involving an independent and impartial, third party - the mediators. This means they do not take sides. They’re there to help everyone involved find a solution they can all agree to.
It’s not about judging who was right or wrong in the past, but looks at how to agree on working together in the future.
It provides a safe, structured and positive environment for people in dispute to come to a mutually acceptable agreement and better understanding of each other. The disputants, not the mediators, decide the terms of the agreement.
Mediation seeks to:
- Change behaviour
- Resolve conflict
- Make realistic, workable agreements
- Treat people fairly
It provides the opportunity for people to:
- Communicate (both speaking and listening)
- Exchange feelings, ideas and perceptions
- Negotiate
- Participate fully in the process of decision making
Our mediation service is provided by an independent organisation called ADR Mediation. This service will be discussed with you by your Housing Officer where it is felt it is appropriate, to resolve your situation. The service is:
- neutral
- non-judgemental
- experienced
- confidential and impartial