As a Mystery Shopper, you will monitor the ease of access and quality of our frontline services on an ad-hoc basis in line with our Service Standards.
A mystery shopping exercise can help us identify the strengths and weaknesses of services and make improvements. The purpose of a Mystery Shopper is to monitor customer experiences in real time and record the specific details of interactions with different service departments within BCH.
Using ad-hoc assessments such as surveys and feedback forms, you will help us to monitor the different service areas. This will assist BCH's Involvement and Communications Team in producing reports, including areas for improvement.
| Useful Information |
| Hours: 1-2 per task |
| Location: Home based or at our Head Office/Community Centres |
| Reporting to: BCH Involvement and Communications Team |
Skills:
- Be able to meet deadlines
- Be able to give an independent and fair view
- A commitment to confidentiality Share an interest in BCH’s services
- A commitment to representing the views of BCH customers
- A willingness to engage positively, and to challenge where necessary
- A willingness to learn and develop, and to seek help if you come across issues you don’t understand
If you have any queries or would like to express your interest, please contact BCH's Involvement and Communications Team
T: 01253 477911