As a Mystery Shopper, you will monitor the ease of access and quality of our frontline services.
A mystery shopping exercise can help us identify the strengths and weaknesses of services and make improvements. The purpose of a Mystery Shopper is to monitor customer experiences in real time and record the specific details of interactions with different service departments within BCH.
Using ad-hoc assessments such as surveys and feedback forms, you will help us to monitor the different service areas. This will assist BCH's Involvement and Communications Team in producing reports, including areas for improvement.
If you have any queries or would like to express your interest, please contact BCH's Involvement and Communications Team
T: 01253 477911