BCH has a long, established commitment to engaging with customers in the issues that affect or interest them. We know the importance of this for improving service delivery and inspiring people to build sustainable communities.
Your views make a big difference, that’s why we offer a number of ways for you to get involved.
By becoming an involved customer volunteer, you can:
- Help to improve services for the benefit of all our customers
- Provide your experience to help us learn and develop
- Help to build a better relationship between us and our customers
- Learn new skills and increase your confidence
We aim to be inclusive and accessible, by offering training and support to make it as easy as possible for you to do that in a way that meets your needs.
We can also offer financial support to cover some of the costs of getting involved such as transport and childcare.
You’ll receive ongoing guidance from our dedicated Involvement and Communications Team and gain access to relevant training. This will help you to develop your knowledge of BCH services as well as keeping up to date with local and national changes affecting the housing sector.
Current tenants, leaseholders or household members of BCH over the age of 18 years can get involved with us.
| Supporting you |
We understand that you may have individual needs and circumstances which could potentially prevent you from getting involved.
We will work with you to provide support where necessary, including:
- Reimburse out of pocket expenses such as travel costs
- Support with childcare costs
- Training to increase your skills and confidence
- Tailor involvement activities to meet your needs
When you get involved, we'll go through the agreements we expect you, and other involved customers, to follow. We will also agree how we will support you.
| How we use your feedback |
Your feedback helps us to improve and develop our services for the benefit of all customers. We use your feedback to:
- Monitor, shape and streamline our services to ensure they're fit for purpose
- Ensure our publications are jargon free and easy to understand
- Report to the Board and Senior Management Team on relevant matters, including performance
- Monitor the performance of our contractors and hold them to account when expected standards of service are not met
- Make decisions on the projects which will receive funding from the TPF
- Review and implement policies and procedures
Contact the Involvement and Communications Team if you're interested in finding out more or getting involved:
T: 01253 477900 (option 4 then 3)