Complaints Panel

As a member of our Complaints Panel, you will attend quarterly meetings with the Involvement & Communications Team. You will be asked for your feedback on previous complaint cases, have the opportunity to highlight issues and trends, and help to create ways to improve service delivery. Members will also assist in ensuring BCH meets the requirements of the Housing Ombudsman's Complaints Handling Code by reviewing and completing a self-assessment when required.

Useful Information

Hours: 2-3 per meeting on a quarterly basis

Location: Online via Microsoft Teams or in-person at an appropriate venue

Reporting to: BCH Involvement and Communications Team

Skills:

• Be able to meet deadlines
• Be able to give an independent and fair view
• A commitment to representing the views of BCH customers
• A willingness to engage positively, and to challenge where necessary
• A willingness to learn and develop, and to seek help if you come across issues you don’t understand
• A commitment to confidentiality

Full training will be provided by the Involvement & Communications Team.