Complaints Panel

As a member of our Complaints Panel, you will attend quarterly meetings with the Involvement & Communications Team. You will be asked for your feedback on previous complaint cases, have the opportunity to highlight issues and trends, and help to create ways to improve service delivery. Members will also assist in ensuring BCH meets the requirements of the Housing Ombudsman's Complaints Handling Code by reviewing and completing a self-assessment when required.

Full training will be provided by the Involvement & Communications Team.