Introduction
Blackpool Coastal Housing (BCH) respects your privacy as a user of its website and this page explains how BCH uses any information you give us.
BCH's online forms use cookies to collect personal information when making payments.
Internet payments are taken from a secure website with full encryption over the Internet. However, you should be aware that the Internet is not a fully secure facility. Any payment details you provide to BCH will be kept secure and will not be stored on a web server.
If you complete one of our forms, we will only use the information for the purpose for which you provide it. We will not use the personal information you give us for marketing purposes without asking you.
If you discover any information on our website pages that you believe to be inaccurate or inappropriate, or would like further information about these statements, please email enquiries@bch.co.uk.
Data Protection
Any information you supply voluntarily will be treated in line with the provisions of the current Data Protection Act and related legislation.
The information you supply may include your name, address and email address and may be collected when you request a service from BCH, submit an email or feedback, or make or receive electronic payments. We will not collect personal information without your knowledge.
This information will be used by BCH for a known purpose and will not be passed to outside organisations, agencies or individuals without your knowledge. But, you should note that specific information would be released if required by law.
The information we collect
Necessary cookies
A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
The cookies we use are:
First Party Cookies
Favourites Control
Name: [ID of Control]_Favourites
Typical Content: Stores favourites which have been selected by the user
Expires: Until the user clears cookies
Font Size Selector
Name: CMSFontSizeCookie
Typical Content: Stores your current font size selection
Expires: 12 months
Stylesheet Switcher
Name: CMSStylesheetCookie
Typical Content: Stores the user's current stylesheet selection
Expires: 12 months
Session cookies
These are used for remembering your selections during your visit to our site. A typical scenario may be to remember information entered in a form when navigating to different pages. We use the following cookies for session information.
Name: csession
Typical Content: Randomly generated session ID
Expires: When the user exits the browser
Name: ASP.NET_SessionId
Typical Content: randomly generated session ID
Expires: When the user exits the browser
Google Analytics
These cookies are used to help record your use of the website. They are used to collect statistics about site usage such as when you last visited the site and how long your visit lasted. This information is then used to improve the user experience on our website. These cookies contain no personal information and are used only for web analytics:
Name: _utma
Typical Content: randomly generated number
Expires: 2 years
Name:_utmb
Typical Content: randomly generated number
Expires: 30 minutes
Name: _utmc
Typical Content: randomly generated number
Expires: when the user exits the browser
Name:_utmz
Typical Content: randomly generated number, plus information on how the site was reached (for example, directly, via a link or through organic search)
Expires: 6 months
Crazy Egg
We use Crazy Egg to help us improve our site and the service we give you. The following cookies are set on your device.
Name: is_returning
Typical content: A value of 0 or 1
Expires: 5 years
Third Party Cookies
From time to time our site uses a number of third party elements to enhance the user experience or allow you to share information. These include the use of videos or maps and the ability to share content with other users. The following third party cookies may be placed on your device.
Name: PREF
Typical Content: This is used for preferences for various services on Google
Expires: 730 days.
Name: NID
Typical Content: This is a unique identifier given to allow traffic analysis to Google Maps. Data is only used in aggregate
Expires: 183 days
Name: VISITOR_INFO1_LIVE
Typical Content: This is a unique identifier given to allow tracking of YouTube video views. Data is only used in aggregate
Expires: 240 days
We also use retargeting tags provided by the company Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304 USA, "Facebook").
This tool allows us to follow the actions of users after they arrive on our site from a Facebook advertisement. This helps us check the usefulness of the advert. The data remains anonymous and we cannot identify you from it. However, the collected data are saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, under Facebook's privacy policy.
Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. Also, a cookie will be saved onto your computer for these purposes. By using the website you agree to the data processing associated with the integration of Facebook pixel. You can revoke this permission in your Facebook settings.
Allow users to share content via Social Networking websites and email. When we provide links to third party services you find useful, they may place a cookie on your device to make their service easier to use. They are called SSC, SSH and SSHS. These cookies are used in recording user sharing and social activity and for optimising sharing settings for the user and will expire after 18 months. This link provides more information on their use of cookies
Social network information
This refers to any information that is part of your profile on a third party platform (i.e. Facebook and Twitter) that you allow the third party social network to share with BCH. For example your name, birthday and profile picture.
| Cookie | Duration | Description |
| cookiesession1 | 1 year | This cookie is set by the Fortinet firewall. This cookie is used for protecting the website from abuse. |
| OptanonConsent | 1 year | OneTrust sets this cookie to store details about the site's cookie category and check whether visitors have given or withdrawn consent from the use of each category. |
| OptanonAlertBoxClosed | 1 year | OneTrust sets this cookie to allow it to set cookies based on the user's consent and hide the cookies banner once the user has read and acknowledged it. |
| MS0 | 1 hour | This cookie is set by Microsoft to identify a particular session. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| ASP.NET_SessionId | session | Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit. |
| JSESSIONID | session | New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application. |
| _abck | 1 year | This cookie is used to detect and defend when a client attempt to replay a cookie.This cookie manages the interaction with online bots and takes the appropriate actions. |
| bm_sz | 4 hours | This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage the interaction with the online bots. It also helps in fraud preventions |
Functional Cookies
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|
yt-remote-device-id |
Never Expires |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
|
ytidb::LAST_RESULT_ENTRY_KEY |
Never Expires |
The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
|
yt-remote-connected-devices |
Never Expires |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
|
yt-remote-session-app |
session |
The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
|
yt-remote-cast-installed |
session |
The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video. |
|
yt-remote-session-name |
session |
The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video. |
|
yt-remote-cast-available |
session |
The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player. |
|
yt-remote-fast-check-period |
session |
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos. |
|
yt-remote-fast-check-period |
session |
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos. |
Analytical Cookies
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|
CLID |
1 year |
Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
|
_ga |
1 year 1 month 4 days |
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
|
_ga_* |
1 year 1 month 4 days |
Google Analytics sets this cookie to store and count page views. |
|
_clck |
1 year |
Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. |
|
_gid |
1 day |
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
|
_gat_UA-* |
1 minute |
Google Analytics sets this cookie for user behaviour tracking. |
|
_gcl_au |
3 months |
Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
|
_clsk |
1 day |
Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording. |
|
MR |
7 days |
This cookie, set by Bing, is used to collect user information for analytics purposes. |
|
SM |
session |
Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. |
|
MC1 |
1 year |
No description available. |
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|
SRM_B |
1 year 24 days |
Used by Microsoft Advertising as a unique ID for visitors. |
|
_gat |
1 minute |
Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites. |
|
_mglogon_ |
session |
No description available. |
|
__RequestVerificationToken_L1NT0 |
session |
Description is currently not available. |
|
__RequestVerificationToken_L0xhbmRsb3Jkcw2 |
session |
Description is currently not available. |
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|
MUID |
1 year 24 days |
Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
|
ANONCHK |
10 minutes |
The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well. |
|
__Secure-YEC |
1 year 1 month |
Description is currently not available. |
|
NID |
6 months |
Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads. |
|
YSC |
session |
Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
|
VISITOR_INFO1_LIVE |
6 months |
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
|
VISITOR_PRIVACY_METADATA |
6 months |
YouTube sets this cookie to store the user's cookie consent state for the current domain. |
|
__Secure-ROLLOUT_TOKEN |
6 months |
Description is currently not available. |
To delete cookies or reject cookies
We recommend you allow cookies we set by this website as they help us provide a better service.
If you do not want to receive cookies from this website you can reject them at any time through the cookie opt in panel.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can opt out of receiving Google Analytics cookies by installing the Google Analytics opt-out browser add-on
You can find more information on how to delete and control cookies on the All about cookies website. If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that do not work.
Webpage updated March 2025