Our Service Standards have been devised with Service Managers, Senior Management Team and customers.
Our standards will support us to provide high quality services and ensure that our customers are aware of what they can expect from services.
There are Service Standards relating to each specific area of BCH and the Corporate Service Standards are what customers can expect across all areas.
Our PRIDE Values of Positivity, Respect & Compassion, Integrity, Dynamism and Energy have now been underpinned with a set of expected behaviours that customers and internal colleagues can expect from BCH employees and these behaviours support our new standards.
Our Service Standards and behaviours can be found in the About Us section of the website, or you can click the related link at the side of this page.
How will we monitor our standards?
Our standards will be monitored using a range of information, such as:
- Performance Data
- Tenant Satisfaction Measures
- Customer Feedback and Complaints
- Mystery Shopping and Scrutiny
- Supervision and Audits
BCH has a reputation for good customer service but we are always striving to improve and the introduction of clear service standards will help us in that journey. The standards will make clear what customers can expect from us so it is important we all understand and embrace the standards we have adopted.John Donnellon, Chief Executive at BCH