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Monitoring our performance

Blackpool Coastal Housing

Independent research company IFF Research has been commissioned by the Department for Levelling Up, Housing and Communities (DLUHC) to gather baseline results from social housing tenants across England about how landlords are currently performing against the commitments set out in the Social Housing White Paper (SHWP).

The survey will cover the 5 key themes of the SHWP: keeping properties in good repair, maintaining building safety, respectful and helpful engagement, responsible neighbourhood management, and effective handling of complaints.

Some of the questions will be similar to the Tenant Satisfaction Measures (TSMs) proposed by the Regulator of Social Housing. This survey will not be used to measure the performance of individual landlords, and IFF will not be identifying which landlord responses relate to.

The survey is an opportunity for you to give your views on how you feel about your home and the services you receive. Answers will be kept fully anonymous and will not be reported in a way that would allow any individual to be identified. 

IFF Research will begin contacting tenants by telephone or email from Monday 21st March onwards. All calls and emails will explain that this survey is being conducted by IFF Research on behalf of DLUHC.

This research will be of benefit to the whole social housing sector, as it will ensure there is a representative voice across all social housing tenants. The survey will allow all future improvements to tenant satisfaction and experiences to be robustly measured, and to ensure suitable targets are set for landlords going forwards.

Blackpool Coastal Housing