Help & Support

We aim to provide help to all tenants that may be having family or other difficulties that affect how their tenancy is run. There are also several agencies that we work closely with to provide help and support.

We can give advice and support and offer a range of support services designed to allow vulnerable individuals and families to keep their tenancy within the community. This includes help with things such as claiming and accessing benefits, form filling and finding furniture. We offer support to help people with practical problems that may affect their tenancy and help people to approach other agencies such as Housing Advice, Welfare Rights, Advocacy Services, Women’s Refuge, drugs and alcohol or bereavement counselling.

Visits to Your Home

We aim to visit each new tenant within 2 weeks of their start date so that we can ensure they have settled in and identify and act upon any tenancy support requirements.  In addition we can identify breaches of tenancy or potential breaches so that the necessary advice can be given at an early stage.  Every effort is made to assist the tenant in offering advice on available services and in allowing reasonable timescales in which to rectify specific problems.  The visit is an opportunity to ask us about the tenancy and the services that Blackpool Coastal Housing can provide. 

We will then follow up this initial visit at both 6 months and 9 months in to the tenancy - by either contacting by telephone or by calling to the property.  For all home visits, we will write to each tenant individually and make an appropriate appointment.

Each tenant will receive confirmation of the result of these visits in writing, and whether we are satisfied with how the tenancy is being conducted. 

Sheltered Housing

We also support vulnerable and older people. Tenants living in sheltered property receive support from their Scheme Manager.  Scheme Managers are there to: help newcomers settle in and explain how everything works; make regular contact with each tenant; discuss and assess tenants needs and agree a support plan with each tenant to help retain their independence; ensure tenants needs are met by contacting and liaising with appropriate agencies / services; deal with emergencies; encourage social activities; report and monitor repairs / maintenance work; give advice on services such as shopping, cleaning, cooking, personal and nursing care – taking on an advocacy and liaison role to help tenants access these services.  For more information on the role of the Scheme Manager's, please click n this link to Sheltered Housing.


There is a full list of agencies who can provide Help and Support.  For any further information, or to make an appointment with your Housing Officer direct please contact your local Housing Office.

How To Contact your Local Housing Office

Click on the link for Leaflets and go to 'Contact Details'