• Helping newcomers to settle in and explain how everything works, including Support Plans. 
• Making regular contact with tenants as agreed in their individual Support Plan.
• Providing general counselling and support accessing any services relevant to tenants needs.
• Assisting tenants to apply for housing benefit and council tax, welfare grants or loans.
• Referring tenants to Social Services for assessment, equipment and adaptations if required.
• Contacting relatives and calling a doctor or ambulance in an emergency.
• Being responsible for helping to develop the community within their Scheme and will facilitate Scheme activities.
• Assist in finding solutions to neighbourhood problems
• Work with the local Police to create safe and secure neighbourhoods 

The Scheme Manager DOES NOT:

• Collect pensions, prescriptions or do shopping.
• Have responsibilities for tenant's finances.
• Provide care.
• Administer medication.