If you or the alleged perpetrators are: -

Blackpool Council Tenants

Right to buy residents/tenants

Then Blackpool Coastal Housing will investigate. You can contact your local Housing office, write to us, or email us. (See contact us). If you are experiencing anti-social behaviour out of normal working hours please contact our OUT OF HOURS ASB HOTLINE ON FREEPHONE 0800 073 0184

However, before you contact Blackpool Coastal Housing, you could try speaking to the perpetrator yourself but only if you feel it is appropriate and safe to do so. Before approaching the person think about what you are going to say, they may not be aware they are causing a nuisance. Listen to what the perpetrator says. If the person is unreasonable, then walk away.

If you do contact Blackpool Coastal Housing, we will:

· Interview you in private and take details of your complaint.

· Give you advice on our policies and procedures.

· Enter your complaint onto our computer system and give it a reference number, which you can quote when you contact us.

· Give you diary log sheets to complete. We will explain how to complete them and what they are for.

· Provide you with information on other people who may be able to help you.

· Give or send you a ‘receipt’ letter, which confirms your complaint is received and contains your ‘ ACE reference number’.

· In serious cases, where a violent or racially motivated incident has occurred, we will act immediately and ensure that appropriate action is taken.