Do not suffer in silence, report it. Even if you’re not a tenant of BCH but your neighbour who is causing the problem is, then report it and we will investigate. Your complaint will be dealt with in confidence. So, don’t worry we will not reveal your name.

 You can contact your local Housing office, write to us, or email us. (See contact us). If you are experiencing anti-social behaviour out of normal working hours please contact our OUT OF HOURS ASB HOTLINE ON FREEPHONE 0800 073 0184

However, before you contact Blackpool Coastal Housing, you could try speaking to the perpetrator yourself but only if you feel it is appropriate and safe to do so. Before approaching the person think about what you are going to say, they may not be aware they are causing a nuisance. Listen to what the perpetrator says. If the person is unreasonable, then walk away.

If you do contact Blackpool Coastal Housing, we will:

• Interview you in private and take details of your complaint.
• Give you advice on our policies and procedures.
• Enter your complaint onto our computer system and give it a reference number, which you can quote when you contact us.
• Give you diary log sheets to complete. We will explain how to complete them and what they are for.
• Provide you with information on other people who may be able to help you.
• Give or send you a ‘receipt’ letter, which confirms your complaint is received and contains your ‘ complaint reference number’ and the priority level assigned to your complaint
• Name of Officer who will deal with the case
• Keep you updated with the progress of your complaint and agree with you how we will do this, preferred method of contact and how often.  This will be achieved by developing a case action plan with your ASB Housing Officer.

In serious cases, where a violent or racially motivated incident has occurred, we will act immediately and ensure that appropriate action is taken.