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Blackpool Coastal Housing Ltd
Progress House
Clifton Road
Blackpool
FY4 4US
T 01253 477900
Email:
enquiries@bch.co.uk
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Blackpool Coastal Housing
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Service Standards
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Service Standards
Service Standards
Service Standards
Customer Care
Housing Management
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Contact Us
The Customer Care Team
Blackpool Coastal Housing
The Stadium
Seasiders Way
Blackpool
FY1 6JY
01253 651950
enquiries@bch.co.uk
Service Standards
In order to achieve and maintain excellent customer service, we have developed a series of Service Standards with the help of our customers. They explain what services we provide and how we will respond when you contact us about them, so that you know what to expect from us.
Our service standards are explained in the pages above or can be downloaded from the following links:
Customer Care & Access to Services
Repairs & Maintenance
Housing Management
Monitoring the Service Standards
We keep a close watch on our service standards to ensure we continue to deliver a quality service. They are regularly updated. The results of our achievements against the standards shall be published at the end of the year and show how BCH have performed. The service standards shall be reviewed on an annual basis with customers.
Putting things right
We always try to provide the best service we can and aim to provide customers with an excellent service. However, if you are not happy about any aspect of the service we want to hear from you. We aim to continuously improve the service and to do this your feedback is essential.
You can download a Talk Back form
here.
You will then need to fill it in and post it to:
The Customer Care Team
Blackpool Coastal Housing
The Stadium
Seasiders Way
Blackpool
FY1 6JY
Telephone (01253) 651950
You can also bring the form to any of our offices and we will send it on to the Customer Care Team
BCH Services
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enquiries@bch.co.uk