Blackpool Coastal Housing >
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Right to Repair
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Contact Us
Repairs Blackpool Coastal Housing Progress House Clifton Road Blackpool FY4 4US  0800 073 0184  repairs@bch.co.uk |
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Your Right to Repair
The right to repair scheme ensures that certain small urgent repairs, which might affect your health, safety or security, are done quickly and easily. We are told by law to carry out these repairs within a certain time.
If we don't carry out the repair in time you may request another contractor instead. If the second contractor doesn't do the repair in time we will pay you compensation.
Which repairs 'qualify' under the scheme?
Small urgent repairs (up to the value of £250) if they are likely to affect your health, safety or security. These are called qualifying repairs.
Qualifying repairs include:
- Unsafe power or lighting sockets or electrical fittings
- Blocked flue to open fire or boiler
- Leaking roof
- Toilets which don't flush
- Blocked sink, bath or basin
- Leaking from a water or heating pipe, tank or cistern
- Loose or broken banisters or handrails
We will be able to tell you if the repair is covered by the scheme.
When a repair is reported we will advise you:
- How long the repair will take
- The name of the contractor if one is to be used
- The arrangements made with you to carry out the repair
- Detail of the repair
What happens if the repair is not done within the timescale?
- You should telephone us on our freephone 0800 073 0184 if the repair is still outstanding. Unless you have been provided with a good reason why the work has not been done - for example, if you didn't keep the appointment to let the contractor in. We will arrange for a second contractor to carry out the work
- If the second contractor doesn't do the repair in time, you will get £10 in compensation. For every extra day you wait, you will get another £2. The most compensation you can get for any one job is £50. We will pay your compensation - unless you already owe some money. If you do owe money to us we will take away the amount you owe from your compensation.
For more information telephone the Repairs Hotline 0800 073 0184 or click here to access the Communities and Local Government website
Page last modified on 01 June 2010