SERVICE IMPROVEMENT PANELS (SIP's)

What are SIP's

Blackpool Coastal Housing is committed to ensuring our customers are given the opportunity to influence the services we provide. We have been working in partnership with some of our customers to review our current involvement structures and improving ways in which you can further get involved with us. As a result, we have 9 Service Improvement Panels (SIPs).

These SIP's will provide you with the opportunity to get involved with BCH in an area which is important to you. Below is an explanation of each of the new Panels and if you want to get involved please contact the relevant Manager who will be happy to provide you with more information.

Any customer who would like to join one or more of our new SIP's will be provided with support, training and transport. It is anticipated that each SIP's will meet four times a year.

When and where do the SIP's meet?
For the date of each SIP meeting, please see the 'meetings and minutes section, located at the top of this page, or alternatively click this link.

Get Involved Panel

This Panel oversees the delivery of the customer involvement activities across Blackpool Coastal Housing as well as ensuring we are delivering the Blackpool Tenant Compact. The panel has responsibility to:

• Monitor the delivery of the Tenant Compact and action plan
• Monitor the delivery of the Customer Involvement Strategy and action plan
• Monitor key performance targets for customer care, access and involvement
• Assist the Customer Involvement Team in developing conferences and events
• Assist in the development of content and production of Viewpoint Magazine
• Investigate new and innovative involvement methods for implementation by BCH
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Customer Involvement & Projects Team on 477911 or email customerinvolvement@bch.co.uk 

Neighbourhood Improvement Panel
This panel will have the responsibility to oversee the delivery of our estate management service including:· Monitoring performance and satisfaction of our ground maintenance service including the performance of our external contractor

• Monitoring performance and satisfaction with the caretaking and cleaning service delivered to apartment blocks
• Monitoring impact of the Green Warden Scheme and neighbourhood walkabouts
• Monitoring key estate management performance targets
• Setting and monitoring estate management service standards
• Investigating new and innovative estate management services for implementation by BCH
• Developing links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Richard Scholes, Estate Services Manager on 477994 or email richard.scholes@bch.co.uk 

Repairs Improvement Panel

This panel will support the work of our Day-to-Day Repairs department and will have responsibility for:

• To look at responsive repairs and the repairs hotline services
• To monitor the Repairs Operational Strategy and action plan
• To seek Value for Money in relation to the Day-to-day Repairs Service
• To examine in detail the quality of the service delivery and how it can be improved
• To monitor key Repairs performance targets
• Setting and monitoring repair service standards
• Review services and initiate development of new processes to improve the Repairs service
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Ian Butterworth, Operations Manager on 477461 or email ian.butterworth@bch.co.uk

Property Improvement Panel

The panel supports the work of the Planned Maintenance (inc. Decent Homes) Team, Gas Services Team and influences the stock investment process. The panel has responsibility for:

• To seek Value for Money in relation to Investment and Maintenance
• To monitor the Asset Management Strategy and action plan
• To look at gas servicing and the planned investment programme.
• To examine in detail the quality of the service delivery and how it can be improved
• To monitor key performance targets
• Review services and initiate development of new processes to improve the service
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Ian Grimshaw, Stock Investment Manager on 477912 or email ian.grimshaw@bch.co.uk

Safer Communities Panel

This panel will oversee the delivery of our Antisocial Behaviour Strategy and the panel will have responsibility to:

• Monitor the delivery of the Antisocial Behaviour Strategy and action plan
• Monitor the delivery of the ASB service
• Monitor key ASB performance targets
• Set and monitor ASB service standards
• Monitor compliance with the RESPECT Standard
• Develop and support intervention initiatives
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Janet Flint, Antisocial Behaviour Manager on 477628 or email janet.flint@bch.co.uk

New Home Panel

This panel will support our Empty Property and Homestop service and will have responsibility for:

• Monitoring our Empty Homes Standard
• Monitoring key lettings performance targets
• Setting and monitoring Service Standards
• Developing local lettings policies where appropriate
• Review services and initiate the development of new processes to improve the Choice Based Lettings process for our customers
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Paul Dillon, Lettings Manager on 477969 or email paul.dillon@bch.co.uk

Sheltered Housing Panel

This panel will wok with the Sheltered Housing Service and have responsibility to:

• Monitor the delivery of the Sheltered Housing Strategy
• Monitor key Sheltered performance targets
• Set and monitor Sheltered Service Standards
• Continually review sheltered services and investigate new and innovative services to improve sheltered tenants satisfaction levels
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice, and networking

If you are interested in taking part in this group please contact dionne.nicholson, Supported Housing Manager on 477949 or email sharon.ellis@bch.co.uk

Rent & Debt Prevention Panel

This panel will oversee the delivery of the Income & Debt Prevention Strategy and will be responsible for:

• Monitoring the delivery of the Income & Debt Prevention Strategy
• To monitor key income and debt performance targets
• To set and monitor Income & Debt Prevention Service Standards
• To investigate new and innovative services that will maximise income and support debt prevention
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Andrew Walker, Income & Debt Prevention Manager on 477360 or email andrew.walker@bch.co.uk

Leaseholders Panel

This panel will work in partnership with the Home Ownership team and be responsible for:

• Monitoring the delivery of the Leasehold & Right to Buy Strategy
• To monitor key leaseholder and right-to-buy performance targets
• To set and monitor Leaseholder and Right-to-Buy Service Standards
• To investigate new and innovative services that will improve the Home Ownership Service
• Develop links and channels of communication with the other panels to ensure continuity of service standards, benchmarking, sharing good practice and networking

If you are interested in taking part in this group please contact Gail Moyle, Business Support Manager on 477987 or email gail.moyle@bch.co.uk

For meeting details and to read minutes from any of the SIP's please click on the meeting and minutes tab at the very top of the page and select the Service Improvement Panels button.