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Blackpool Coastal Housing Ltd
Coastal House
17-19 Abingdon Street
Blackpool
FY1 1DG
T 01253 477900
Email:
enquiries@bch.co.uk
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BCH Involvement Agreement
Customer Involvement
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Customer Involvement Team
Blackpool Coastal Housing
Coastal House
17 - 19 Abingdon Street
Blackpool
FY1 1DG
(01253) 477911
customerinvolvement@bch.co.uk
This Involvement Agreement (previously known as the Tenant Compact) is an agreement between Blackpool Council, its tenants and leaseholders and Blackpool Coastal Housing (BCH) about how we can work together to improve and develop services.
The Involvement Agreement describes the ways you can get involved in influencing, shaping and scrutinising the services you receive from BCH and how BCH will support you to get involved.
The original Tenant Compact was developed jointly with customers in 1999 and again in 2006. It is now time to build on the achievements of the previous compacts and develop stronger involvement structures that provide customers with the opportunity to scrutinise performance and the power to effect change.
The Agreement ensures that customers can:
• Have an informed view of housing services
• Be involved in the planning and development of services
• Monitor the performance of BCH
• Scrutinise services and effect positive change
• Get involved with relevant support, training and resources.
In this document we refer to ‘Customers’, by which we mean:
• Tenants of Blackpool Council
• Leaseholders of Blackpool Council
• Applicants listed on the Blackpool Council waiting list.
To view a copy of the agreement please click here
Page last modified on 05 April 2012
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