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Blackpool Coastal Housing > Customer Involvement > Welcome

Customer Involvement

  Contact Us

Customer Involvement Team
Blackpool Coastal Housing
Coastal House
17 - 19 Abingdon Street
telephone(01253) 477911

Get Involved - Stay Involved

Welcome to Customer Involvement. Blackpool Coastal Housing is committed to giving our customers a real say in their housing service. Tenants and residents can be involved in shaping the decisions that affect them, their homes and their community.

Tenant representatives sit on our Board of Directors. They also have a direct say through the numerous Service Improvement Panels, working in partnership with the Service Managers to monitor and improve the services BCH provides.  We continually working with as many Tenants as we possible  to provide an excellent housing service and give every tenant and leaseholder the opportunity to get involved in a way that suits them.

If you would like more information or to comment about tenant involvement, please email the Customer Involvement Team at:-

Why Get Involved?

Your views are important, we want to know what you think about the services we provide.

  • We want to do things better and you are the best people to tell us how.
  • We believe that the more involved you are, the more satisfied you will be.
  • It is part of the drive to increase local democracy, modernise local government and to improve local services.

Customer involvement is a vital part of this process. It gives you more of a say; as an individual or through a tenant and resident association. You can take part in local decision making that impacts on your community. Also gives you the chance to have your say into wider policy changes that affect all our tenants and residents.

BCH is also a member of Northern Housing Consortium (NHC). This is a non-profit member organisation which provides us with information, advice and training on all aspects of involving tenants in housing management. We compare levels of service and share good practice with other member organisations.

Really making a difference?
As part of our commitment to customers we aim to ensure that any improvements we make through our consultation groups will be reported back to everyone.  Our Service Improvement Panels (SIP's) are an excellent way to get involved and really help us to improve the wide variety of services we provide. SIP's form a major part of BCH's Tenant -led scrutiny arrangements, each one focusing on a specific service area.   Customers will have a hands-on opportunity to be part of the decision making process and be able to help make improvements and monitors each service area with the particular Service Manager and key members of staff.  Part of the SIPs will be to ask the members to scruntinize our performance and challenge us when we may not be reaching our targets. This really does puts customers at the heart of decision making. Any improvements are reported back to the SIP and we also put them in every edition of Viewpoint.  

For those who do not wish to attend a meeting, our reading panel is made up of volunteer customers who scrutinize any documents and newsletters which are to go out to customers to ensure that they are 'reader friendly' and easy to understand. Once the panel has approved a document/newsletter we will then place our 'tenant tick' on it to show that it is has been to and passed by the panel. All this can be be done from the comfort of your own home. 

You really do make a difference.  

Page last modified on 10 February 2014
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