Get Involved - Stay Involved

Welcome to Customer Involvement. Blackpool Coastal Housing is committed to giving our customers a real say in their housing service. Tenants and residents can be involved in shaping the decisions that affect them, their homes and their community.

Tenant representatives sit on our Board of Directors. They also have a direct say through the BCH Tenant Liaison Forum on how the housing service is delivered. We continually working with as many Tenants as we possible  to provide an excellent housing service and give every tenant the opportunity to get involved in a way that suits them.

If you would like more information or to comment about tenant involvement, please email the Customer Involvement Team at:- customerinvolvement@bch.co.uk

• We want to do things better and you are the best people to tell us how.
• We believe that the more involved you are, the more satisfied you will be.
• It is part of the drive to increase local democracy, modernise local government and to improve local services.

Customer involvement is a vital part of this process. It gives you more of a say; as an individual or through a tenant and resident association. You can take part in local decision making that impacts on your community. Also gives you the chance to have your say into wider policy changes that affect all our tenants and residents.

BCH is also a member of the Tenant Participation Advisory Service (TPAS) and of Northern Housing Consortium (NHC). These are non-profit member organisations and they provide us with information, advice and training on all aspects of involving tenants in housing management. We compare levels of service and share good practice with other member organisations.