Please click on the orange coloured section titles to read the documents described

Tenant Satisfaction Survey

As part of its continuing commitment to seeking the views of its tenants, Blackpool Coastal Housing commissioned an independent survey of its tenants from a range of tenure groups. The survey aimed to gather information about tenants’ homes, the neighbourhood in which tenants live and their attitudes towards the services the landlord provides.  The key objectives of the research were:

• To assess levels of satisfaction with the range of housing services offered to tenants;
• To identify service areas that require improvement
• To examine, understand and plan to meet the future needs and aspirations of tenants;
• To enable BCH to compare the survey results against those of other housing organisations; 
• To provide baseline data to inform the organisation’s approach to Best Value.

The data was collected in accordance with the Department for Communities and Local Government (DCLG) and National Housing Federation (NHF) guidance.

Leaseholder Satisfaction Survey

It is Blackpool Coastal Housing’s Homeownership Policy to ensure that Leaseholders receive a service equal to that of Tenants and that they have equal opportunities to participate in the delivery of a service that serves the whole community. In order to maintain this commitment an independent survey was commissioned of all Leaseholders. The survey was based on the same principles as the Tenant survey with an aim to gather information about the Leaseholders’ homes, neighbourhood and their attitudes towards the services provided.

The key objectives again reflected that of the Tenant survey and the report is the subject of discussion at regular Leasehold Service Improvement Panels and is reported through the Leaseholders Newsletter

Report and Financial Accounts

Each financial year, in accordance with Company Law, the Directors of BCH are responsible for preparing financial statements which give a true and fair view of the state of affairs of the Company and of income and expenditure in that period.  The latest  Report and Financial Accounts for 2008-09 have been audited by an independent auditor in accordance with relevant law as they are every year.

BCH Annual Report

Each year BCH publishes an Annual Report that provides general information about the company, its organisation, its goals and priorities and the actions it has taken to meet them.  There are also summaries of operational and financial performance.   This is the latest report for the year 2008-09.

Annual Performance Information 

The BCH Board monitors performance every three months. Reports are in the form of a ‘Balanced Scorecard’ which covers each area of our business. This report covers the 2008-09 financial year. The tables highlight performance trends and show whether performance is good or bad.   On the pages below the table of performance figures is a commentary that gives more information about them.