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Blackpool Coastal Housing (BCH) is about to deliver it’s first ever Annual Report specially designed to provide information for tenants. It sets out in detail how BCH has performed over the last year and explains its plans for the future.
You can read the report by clicking here...
The report has been developed, designed and produced in partnership with tenant representatives and the Tenant Reading Panel to ensure the final report contains not only information that is important to tenants but is also presented in an eye-catching and easy to read format.
Peter Jefferson, Chief Executive, explained: “It is important that we have excellent communication with tenants and our new Annual Report will provide clear information on how we have performed over the last financial year and also what improvements we will be making in the coming year. We have worked closely with tenant representatives and the Tenant Reading Panel to ensure that this isn’t another corporate document that will sit on a shelf or be immediately placed in the recycling bin. It’s colourful, eye-catching and contains only the most important information tenants have told us they want to know.’
Interesting facts highlighted in the report about performance in 2009 -10 include:
· £15.9 million invested in Decent Homes improvement works
· 1,696 doors and windows were replaced
· 899 new kitchens were fitted
· 96% of tenants were happy with the Repairs Service
· 83% of tenant “mystery shoppers” rated their experience as excellent or good
· £37,003 reduction in the amount of current tenant rent arrears
To ensure value-for-money the Annual Report will be delivered together with BCH’s regular tenant newsletter from 16 August. To reduce the impact on the environment the report is printed on 100% recycled paper.

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